Asked, honestly

We typically reply to your brief within 1–2 business days — this is our usual pace, not a guaranteed SLA. Design timing depends on the complexity of the brief and the time needed for review and approval. Once the final design, materials, dimensions, target weight and stone specifications are confirmed and full payment has been received, typical production time is 10–15 calendar days. Shipping, customs clearance and time awaiting client approval are not included.

Genuine bespoke work cannot be reduced to a fixed formula: a piece is priced on its exact specification — the weight and fineness of metal, the type, grade and carat of each stone, the complexity of the setting and finish. After your brief, we prepare a written proposal confirming the selected specification, the total quotation and any available alternatives. There is no obligation.

You may cancel for a full refund at any time before production or non-recoverable material procurement begins, unless your written quote clearly identifies a lawful, non-recoverable committed cost. After production begins, except where applicable law provides otherwise, bespoke pieces made to an approved specification are not eligible for change-of-mind returns or exchanges. This does not affect your rights if an item is faulty, damaged in transit, or materially different from the approved specification. Available remedies may include repair, replacement or refund as required by applicable law.

Independent grading or identification reports may be provided where available and agreed in the proposal. We share stone details — type, grade and any disclosed treatment — with you before setting.

The included design scope and revision rounds are stated in your proposal. Changes you request after approval require a revised quotation and production schedule, and are implemented only after your written confirmation.

We can design a piece inspired by a reference, and we'll discuss what drew you to it. We don't produce direct copies of another designer's protected work — we'll make something that's yours.

Tell us the size you have in any standard — US, UK, EU or millimeters — and we'll confirm it with you before production.

They are chemically identical; the difference is origin and rarity structure. Lab-grown diamonds usually cost substantially less than natural diamonds at equal grade — your proposal compares options side by side. We label them explicitly as lab-grown on every document and never mix the two. Where a stone listed in your written quotation is accompanied by an independent laboratory report, the report is provided with the piece; reports are not otherwise promised.

No. A grading report (GIA/IGI) describes a stone’s characteristics; it does not state a monetary value. For insurance valuation, please consult an independent appraiser; we do not issue valuation documents.

Website image upload is not enabled. After submitting the form, you can send reference images through WhatsApp together with your inquiry reference. We never publish reference images, and we publish a design only with separate, explicit permission.

We purchase diamonds only from suppliers who state compliance with the Kimberley Process Certification Scheme. For deeper traceability we can discuss lab-grown diamonds or stones with documented origin.

Two years against manufacturing defects — stone security, clasp and hinge integrity, solder joints. Normal wear, impacts, chemical damage and third-party repairs aren’t covered. Annual inspection and re-polish is free for the life of the piece; you pay shipping only.