We want you to feel comfortable and confident when shopping at Aionios, that’s why we offer a 30-day return & exchange policy. If for any reason you’re not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date.

Return & Exchange Conditions

1. Items returned without authorization will not be accepted.

2. The time frame for return & exchange must not exceed 30 days from when the original order was received.

3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.

4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.

5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.

6. For exchanges or resizing, if your location falls within a remote area, you may be responsible for remote fees due to geographical constraints. We will notify you in advance of any applicable fees, allowing you to make an informed decision.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Non-Refundable Items

1. Final Sale items are not eligible for refund, exchange or resize.

2. Items without jewelry tag or that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.

3. Items that were worn, or sent to you as Replacement/Exchange are not refundable.

Refunds

Returns will be processed within 5 days upon receiving your package. The refund will be issued to your original payment account or in the form of store credit as you requested.

Please Note:

• If you want the refund to be issued to your original payment account, please contact one of Aionios representatives to get an authorization.
• The shipping rate before discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.
• When returning goods, the remoteness fee is non-refundable and needs to be deducted from the refund. We do not refund the remote fees you paid for the order.

Aionios will reimburse customers $10 as the return shipping fee via store credit under the following circumstances:

1. Customer received the wrong item.
2. The item is broken, defective, or has an incorrect engraving. (For broken or defective items, customers must contact Aionios within 48 hours of receiving their order.)

Self Service Return & Exchange Instructions

Step 1: Initiate your return

CLICK HERE>

Sign in and go to “My Orders” on the dashboard to select the item(s) you want to return.

Step 2: Receive return notification email

Once you initiate your return (Step 1), you will receive an email titled “Notification of Your Return Progress from Aionios” within 48 hours. Within this email, you’ll receive the further return instructions.

Step 3: Pack & Ship the item(s)

Enclose a copy of your return with the order number, full name, and email address. Package should be shipped pre-paid through a traceable method.

Step 4: Upload return tracking number

Remember to sign in and upload the return tracking number once the package is shipped back.

Cancellation Policy

We hope your order is processed exactly as you wish! Before submitting your order, please double-check the spelling, dates, and names. If you have any questions before placing your order, feel free to contact us.

Generally, all items will be shipped within 48 hours after we receive your payment. Therefore, any cancellations after this time will incur a 30% logistics interception fee.